patient access key performance indicators

Who can access accesskeys?

What is a KPI?

When was the 2019 NAHAM AccessKeys webinar?

Is AccessKeys a member only benefit?

What is a KPI in patient access?

Develop and Monitor Key Performance Indicators (KPIs) for Patient Access. To ensure a high level of productivity and accuracy, Patient Access operations should be measured on KPIs to monitor quality, process, financial, and customer service.

What are the 5 key performance indicators in healthcare?

Five key performance indicators for healthcare organizations: People, quality, time, growth & financial performance.

How do you measure patient access?

Typically, three metrics are most commonly used to measure new patient access: Third next available new patient appointment. Percentage of new patients scheduled within threshold. Average time to new patient appointment (“lag days”)

What are examples of KPIs in healthcare?

Here is the complete list of the 19 most important healthcare KPIs and metrics that healthcare managers and professionals need to know:Average Hospital Stay.Bed Occupancy Rate.Medical Equipment Utilization.Patient Drug Cost Per Stay.Treatment Costs.Operating Cash Flow.Net Profit Margin.Patient Room Turnover Rate.More items...

Why are KPI important in healthcare?

Why are health care KPIs important? Health care KPIs are important for managing the entire data spectrum of a facility, including patient care, hospital performance and costs. They can identify ways to improve patient care services, ensure optimal and sustained hospital performance and manage costs effectively.

What are KPIs in NHS?

Details. Key performance indicators (KPIs) are used to measure how the NHS screening programmes are performing and aim to give a high-level overview of programme quality.

How can patient access be improved?

Five Steps to Improving Patient Access to Healthcare#1: Create a Patient Access Task Force. ... #2: Assess Barriers to Patient Access. ... #3: Turn Access Barriers into Opportunities. ... #4: Implement an Improved Patient Access Plan. ... #5: Scale and Sustain Better Patient Access.

What are patient metrics?

Hospital quality metrics are a set of standards developed by CMS to quantify healthcare processes, patient outcomes and organizational structures.

How do I improve my third next appointment?

Decrease number of days to third next available appointment to zero days (same day) for Primary Care. Decrease number of days to third next available appointment to two days for Specialty Care. Sample all physicians on team the same day of the week, once a week.

How do you measure patient satisfaction?

Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. Most practices will want to use written surveys, which tend to be the most cost-effective and reliable approach, according to Myers.

What is a performance measure in healthcare?

What are healthcare performance measurements? Healthcare performance measurements are aggregated, quantified and analyzed data on a particular healthcare-related activity. Their purpose is to identify opportunities for reducing costs, improving quality of care and increasing efficiency of care delivery.

What are examples of key performance indicators?

Below are the 15 key management KPI examples:Customer Acquisition Cost. Customer Lifetime Value. Customer Satisfaction Score. Sales Target % (Actual/Forecast) ... Revenue per FTE. Revenue per Customer. Operating Margin. Gross Margin. ... ROA (Return on Assets) Current Ratio (Assets/Liabilities) Debt to Equity Ratio. Working Capital.

What are KPIs in HSE?

KPI stands for – Key Performance Indicator. It is a measurable value that demonstrates how effectively an organization is achieving key objectives. This objectives can business or health and safety objectives.

How many KPIs are needed for hospital performance?

Here are 10 KPIs in important to health care systems operations: Patient wait time. Calculates the average amount of time a patient must wait between checking in and seeing a provider. This can help with staffing and scheduling and also provide insight into patient satisfaction.

What are key performance indicators for nurses?

Top 5 KPIs for nurses in General PracticeIdentifying possible service opportunities for Medicare Items.Improving Quality Care and Safety.Recalls and reminders.Diary Utilisation.Vaccine Clinic Support and stock control.

What are the four major indices in healthcare organizations?

MatchMaster patient index.Disease index.Procedure index.Physician index.

What is the key performance indicator for patient access?

Patient access departments often lack good data to demonstrate successes and justify the need for resources. Patient access can use AccessKeys, new key performance indicators (KPIs) developed by the National Association of Healthcare Access Management, to do the following:

What is the color of the patient access indicator report?

The department uses a Patient Access Indicator Report, developed internally, with more than 65 indicators. These are displayed in green if the goal is met and red if the goal is not being met.

Why are KPIs needed in a hospital?

Because patient access departments differ from other areas of the hospital, unique KPIs are needed that take those differences into account. “Access expectations are different from those of other departments,” Kraus explains. “Patient accounts, in particular, sometimes seems to work at odds with patient access.”

How to use accesskeys?

Patient access departments often lack good data to demonstrate successes and justify the need for resources. Patient access can use AccessKeys, new key performance indicators (KPIs) developed by the National Association of Healthcare Access Management, to do the following: 1 Determine if the department falls into “good,” “better,” or “best” categories. 2 Demonstrate how additional FTEs will affect KPIs. 3 Boost morale by spotlighting successes.

Does Press Ganey use surveys?

The department uses surveys only from Boston-based Press Ganey to compare itself against its peers. “It is helpful to see how we fare in comparison to facilities that are similar in size. We certainly learn from each other’s wins and opportunities,” says Rasor.

What can you use the findings of a patient survey to address?

You can use the findings to make updates to processes, increase or refine patient communications, and engage your team for ideas to help address any patient concerns.

What is a patient survey?

Patient surveys with software like DASHconnect can be a great way to understand more about your patients and their experience, feedback, and any potential opportunities to improve. Monitor the number of responses that you receive and see if you can draw any insights by segmenting that data. Once you compile the information, you’ll likely find recurring issues or trends you can have your practice address.

How to monitor online traffic?

You can use a free tool like Google Analytics and play around with some views and dashboards yourself.

Is a third appointment a good indicator of availability?

Often related to your wait list, your third next available appointment is a good indicator of appointment availability and the goal is to get it as close to zero as possible. Learn more about it and how TNAA impacts patient access here.

What is patient access?

All staff with patient access responsibilities must perform effectively to ensure the success of the revenue cycle in its entirety. With the shift toward high-deductible health plans and the growth in newly insured individuals, Patient Access is faced with communicating and collecting increasingly larger amounts for which patients are financially responsible. In addition to patient communications, these employees must fully understand insurance plans, coordination of benefits, medical necessity and ABNS, and the importance of the demographic and insurance information they collect and record. Our training provides Patient Access employees with the necessary training to ensure patients understand their financial obligations and payment options. This information, when communicated properly, increases payment collection and reduces days of AR.

Why should patient access be measured?

To ensure a high level of productivity and accuracy, Patient Access operations should be measured on KPIs to monitor quality, process, financial, and customer service. Healthcare organizations throughout the medical industry have established guidelines on appropriate Patient Access KPIs with examples, including: 1.

Why is it so hard to compare key indicators across hospitals?

As with any metric, comparing some key indicators across hospitals and health systems can be difficult at best due to differences in the way they are calculated and tracked - leading to an apples-and-oranges comparison. Each of these metrics below, however, can be valuable to an organization by first simply tracking internally and then focusing on performance improvements that can be compared to a hospital's historical performance to drive better results.

Why should healthcare providers understand and measure each of these time intervals separately, as well as collectively, to identify the?

Healthcare providers should understand and measure each of these time intervals separately, as well as collectively, to identify the areas with the greatest opportunities for improvement.

What is trending insurance verification rates?

Trending insurance verification rates and POS collections gives Patient Access operators a good indication of the effectiveness of their financial clearance processes. The verification of benefits and collection of cash at the point of service are essential parts of financial clearance. Although these activities are essential, they do not provide the complete picture of a Patient Access operation. The missing piece - accounts not financially cleared - provides a more complete outlook in determining whether the Patient Access operation is running effectively. Providing liability information well in advance of the service reduces cancellations, reschedules and no-shows.

Why do we do root cause analysis?

Ultimately, the root-cause analysis can provide a clear picture of when a department may be allowing patients to "slip by" without complete financial clearance. Completing pre-authorizations and financial clearance confirms the patient is covered by his or her insurance provider for services, thus reducing the financial risk to the healthcare provider. The tracking, trending and analysis of the percentage of accounts with incomplete financial clearance every month help leaders create results-oriented strategic plans to address the root causes.

What are the top four denial categories for pre-service registration?

It is during the registration process that providers are most vulnerable to the top four denial categories, which include authorization, medical necessity, coding and eligibility.

How can root cause tracking and analysis of these accounts help place focus on gaps in the process?

Patient Access operations can fill these gaps by creating and implementing policies and procedures detailing activities and results required to financially authorize an account. These policies should also define criteria for any services and/or thresholds that make it acceptable for a patient to proceed with services outside of the completion of those identified activities.

Is POS collection a metric?

While tracking POS collections is commonplace today, many providers are not yet looking at overall patient liability collections. This metric allows healthcare providers to track patient liability collections in total, where the payment originated, and also payment trends over time. The results are good indicators of the effectiveness of Patient Access training. With more healthcare providers offering pre-service financial counseling and accepting credit card payments in advance of service, POS Collections as a Percentage of all Patient Collections could be further broken down by trending Pre-POS, POS and Post-POS collections.

What are the components of patient access?

Patient Access: Tools and Strategies for the Medical Practice addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, call centers, virtual communication, and telehealth. It provides strategies, tools, and resources to help your practice effectively manage the patient access challenge.

Why is patient access important?

Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice’s bottom line. Velocity to treatment is the new competitive advantage for medical practices.

Who can access accesskeys?

Any firm referencing the AccessKeys ® in their reporting tools must be an active NAHAM business partner member. Like regular members, business partner members can have access to the AccessKeys ® to download and use for the benefit of their clients.

What is a KPI?

Each KPI is a simple equation which uses easy-to-find data, and each equation comes with some helpful “tips and tricks” provided by the committee. Upon plugging in the corresponding numbers for your organization, you can see if your score falls into the “Good,” “Better,” or “Best” benchmark.

When was the 2019 NAHAM AccessKeys webinar?

On August 13, 2019, the 2019 Best in Keys awardees presented a webinar which highlighted how they implemented the NAHAM AccessKeys and achieved excellence at their organization. View the webinar recording and answers to the questions they received from attendees. User's Guide.

Is AccessKeys a member only benefit?

These are a members-only benefit, and you must be signed in to the website to view and download the files. As a reminder, the AccessKeys ® hold a registered trademark and copyright and are a NAHAM members-only benefit.