What is the Patient Access app?
What is Patient Access? Patient Access is a website and mobile app which gives you access to a range of GP services online, as well as access to your health records. How can I start using Patient Access? The Patient Access app is available on the iOS and Android app stores for free. You can also access the website at www.patientaccess.com.
How do I sign up for patient access?
The Patient Access app is available on the iOS and Android app stores for free. You can also access the website at www.patientaccess.com. You will need to register for Patient Access either online, if your practice allow this, or by asking for a registration letter from your practice.
Is there an issue with the patient access service?
There is currently an issue with the Patient Access service. We are working hard to resolve it. View more Having trouble signing in ? - Try our top tips. More videos... What is Patient Access?
How does patient access work for your practice?
Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. For those going into self-isolation, retaining their access to health services is vital." All of our services, content and processes follow a strict set of clinical guidelines, ensuring a safe environment for patient care.
What is patient access?
Patient Access is a website and mobile app which gives you access to a range of GP services online, as well as access to your health records.
Is Patient Access free?
The Patient Access app is available on the iOS and Android app stores for free.
What is patient access?
Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
Is patient access available in the UK?
Patient Access is now available to any UK patient. Join today and benefit from a faster, smarter way to manage your healthcare.
How to check if an app is updated?
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available . If updates aren't available for the app, update the software on your iPhone or iPad.
What to do if the App Store is not responding?
If the App Store itself is not responding, contact Apple Support. If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support. If you've bought the app recently and you no longer want it, you can also request a refund.
What happens if you don't have the correct health record?
If the information does not appear in the correct health record, it could potentially jeopardize medical care for both you and the family member you asked about.
Can you see your test results?
You can view your test results, see your appointments (both future and in the recent past), treatments you've received such as vaccinations, immunizations, any allergies you may have , and what medications your records show that you are taking (both those your care team has prescribed and any that you have reported to your care team).
Do I need a Mercy primary care physician to sign up for MyMercy?
No. MyMercy access is available to any Mercy patient cared for in any of our communities.
The WORST customer service. Glitchy site
Log in isn't recognising my memorable word. I tried resetting it, still not working. Searched Google; apparently an issue for several users. Messaged Customer Support, who simply told me how to reset memorable word. Uh, yes, already said I`be done that. Back and forth several messages - me trying to get across that there's a glitch in the website.
Is My Health-online what it should be?
My Health-online is regrettably a poorly constructed software programme. Its main failing is only one way communication, upwards, that appears to be reliant upon interpretation at GP staff levels, where errors occur. There also appears to be no communication between either GP practice or other participating professionals such as pharmacies. The experienced outcome is that MHOL forwards the requests to the GP's nominated practice, for approval.
So not user friendly
So not user friendly : Was very complicated to log in. Link key was at the bottom of text message. How on earth would an older person manage who's not tech savy. And with my GP practice you still have to phone them as you can't book appointment through this site. So what is the point of it ?
Frankly it doesn't work!
Frankly it doesn't work! Every time I try to logon it tells me that I'm locked out, Error code 1001, and to refresh browser etc. So, I just use 'Forgotten my password' tab and go through all the rigmarole of doing that to request repeat prescriptions, but the next time I login with m y new password it chucks me out again.
Just terrible, avoid like the plague
Just terrible. It worked fine for a bit until it wouldn't let me sign in with the correct password. My surgery deleted the account and opened a new one and then the trouble began. Apparently I can't link up to my gp surgery because I'm already linked up and I can't use the service at all because I'm not linked up to my gp surgery.... Go figure.
Garbage
Garbage. The fact I actually had to watch the tutorial was a bad sign. It sounds like they got Sarah Jarvis to voice it, (maybe they should have spent the money on decent programmers) however the site seems to have changed rendering said tutorial useless.
Utter rubbish
Utter rubbish. Just tried to log in and was told that the letters of my memorable word were incorrect. Checked it against the 'hint', even though I knew I had not made any mistake. The letters I used were correct. Cannot log in, now locked out. Last time this happened I had to go to the GP surgery with my passport to be re-registered.
What to do if you have trouble with one app but can use other apps without a problem?
If you have trouble with one app but can use other apps without a problem, contact the app developer.
How to check for Android updates?
Check for Android updates. Open your phone's Settings app. Near the bottom, tap System Advanced System update . Depending on your phone, you might need to tap About phone or About tablet Software update. You'll find your update status. Follow any steps on the screen. Update the app.
How to see all apps on iPhone?
Tap the app. If you can't find it, tap See all apps.
How to update Android phone?
For more info, contact your device manufacturer. On most phones, press your phone's Power button for about 30 seconds or until your phone restarts. You might need to tap Restart . Check for Android updates. Open your phone's Settings app. Near the bottom, tap System Advanced System update .
How to force stop an app on Android?
You can usually force stop an app through your phone’s Settings app. Settings can vary by phone. For more info, contact your device manufacturer.
Can settings vary by phone?
Important: Settings can vary by phone. For more info, contact your device manufacturer.
How to use NHS app?
You can use NHS App online to access services on your desktop or laptop computer, using your web browser. You do not need to install anything to get started. Go to www.nhs.uk/app. To use the NHS App on your desktop or laptop computer, you must have JavaScript enabled on your browser.
What version of Android is NHS?
We only support the NHS App on: Android version 8 ( Oreo) and above, on devices with a front-facing camera. Apple iOS version 11 and above. You can install and use the NHS App on Android versions 5, 6 or 7, or Apple iOS versions 9 or 10, but we cannot guarantee the best experience.
Does Android support biometrics?
We support biometrics on some Android devices, but we do not support them on devices with sensors that do not meet Google’s security settings.
Is NHS app WCAG compliant?
The native apps for Android and Apple iOS devices, and NHS App online accessed through a web browser, are fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. For more information, see our accessibility statement.
