What should I not submit to the Patient Access Support Centre?
Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice.
How do I contact the Patient Access Support Team?
Contact the Patient Access Support Team by selecting Technical Support below, or in the top right corner of any of our help pages, and completing the form. Your query will be reviewed and you receive a response via email. Cannot find the answer to your question?
How do I add a mobile number to patient access?
To add a mobile number, follow these 5 steps: Sign in to Patient Access with your email or User ID and Password. Insert your memorable word. Add a valid mobile number and select Continue. You will be asked to enter a 6 digit code which is sent to your mobile.
How do I log in to patient access?
Sign in to Patient Access with your email or User ID and Password. Insert your Patient Access Security PIN number. Add a valid mobile number and select Continue. You will be asked to enter a 6 digit code which is sent to your mobile.
What is NHS Patient Access?
The NHS App and Patient Access are two online services available to patients. You will find they save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and frequent prescriptions.
Is Patient Access the same as NHS App?
Unlike our current Patient Access system, you can even prove your identity using the App itself without needing to bring any ID to the surgery. If you are already a user of Patient Access, you will be able to access exactly the same information on the NHS App as you currently do on Patient Access.
How do I add my NHS number to Patient Access?
To add a mobile number, follow these 5 steps:Sign in to Patient Access with your email or User ID and Password.Insert your memorable word.Add a valid mobile number and select Continue.You will be asked to enter a 6 digit code which is sent to your mobile.
How do I install Patient Access?
Create your Patient Access accountOn the Patient Access sign in screen, select Register now.Enter your personal details. Note: The gender field is optional.Enter your account details. ... Accept the Terms and Conditions.Select Create account.The account is created.
Is Patient Access an NHS login?
Where you can use NHS login. There are lots of health and care websites and apps that allow you to use NHS login. These include NHS services, online pharmacies, patient access services, and online consultation services.
Can I see my NHS records online?
Using your NHS account You can get your GP record by logging into your account using the NHS app or NHS website. First, you need to register for online services and prove who you are. You can do this when you create an account.
How can I contact Patient Access?
Making a formal complaintBy email, sent to [email protected]. Do not use this email for any queries about your medical condition or medications. ... Via the Patient Access website, visit www.patientaccess.com and select 'Technical Support' to submit a ticket.
How do I update my Patient Access?
Change account detailsSelect your name in the top right hand corner.Select Account. ... In the Sign in details section, next to Mobile Number, select Verify.Edit or add your email address and/or phone number accordingly.Enter your existing password to confirm the changes.Select Save changes.
How do I update my NHS details?
Updating your NHS record details will not change your NHS login details....Managing your NHS accountLog in.Go to More.Select Account and settings.Select Manage NHS account.Select Your NHS login details.Then select Change phone number.Follow the on-screen instructions to confirm your new phone number.
What ID do I need for Patient Access?
We will need to see photo ID - either a passport or drivers licence. Step 3. The receptionist will provide you with a Patient Access token document which you will need in order to sign up to Patient Access.
Is Patient Access app free?
The Patient Access app is available on the iOS and Android app stores for free. You can also access the website at www.patientaccess.com. You will need to register for Patient Access either online, if your practice allow this, or by asking for a registration letter from your practice.
How do I get my medical records on my NHS App?
If you have the NHS App and get a message to say you need to contact your GP Practice, this is an extra option to get full access to your medical records in the NHS App. To get access to your full medical records in the NHS App, you need to contact your GP Practice and request access to your detailed coded record.
What's the difference between my GP App and Patient Access App?
The GP app is different from the patient app because the government requires your surgery to undertake medical reviews of all their patients, such as making sure enough cancer screenings and immunisations have taken place.
Is MyGP App the same as Patient Access?
Other similar apps are Patient Access and the NHS app. You may have recently received a text message about the new MyGP App that is available to our patients. The Patient Access App is still working, MyGP is just another alternative available for our patients to use if they wish.
How do I log into NHS App?
We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this....To log in to your NHS account using the NHS website:Select My account.Enter your NHS login email and password.Enter the security code sent to your mobile phone.
Is Patient Access App safe?
How secure is my data? We understand the importance of privacy and security and you can rest assured that your data is safe and securely protected. We do not share any of your data and no data is ever saved or stored on any device you use to access Patient Access.
What is patient access?
Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
Is patient access available in the UK?
Patient Access is now available to any UK patient. Join today and benefit from a faster, smarter way to manage your healthcare.
What is the NHS number to call for medical advice?
If you need medical advice, call 111. If you are a patient and you need medical advice, you should call 111, or use the web service at 111.nhs.uk.
How to contact the media team at the NHS?
You can reach the media team on [email protected].
What is NHS Digital?
NHS Digital runs services which support the NHS. Information about our services can be found on this website, including information which solves most queries.
Can we deal with complaints about NHS Digital?
We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital.
Does NHS Digital have a service desk?
NHS Digital also operates some other service desks, which may be able to help with technical enquiries .
What is the NHS contact number?
Corporate enquiries: please phone the NHS England switchboard on 0113 825 0000. Please do not send removable media to the Customer Contact Centre, for example CDs, DVDs, SD cards and memory sticks. Due to security measures in place we are unable to access information received in these formats.
What time does NHS England open?
Our Customer Contact Centre opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
What is the number to call to the next generation?
To call us using the Next Generation Text service, dial 18001 followed by 0300 311 22 33.
How to get help with NHS test and trace?
NHS Test and Trace – if you have a question about NHS Test and Trace including help getting a test, test results, the self-isolation and quarantine rules, or raising a complaint, you can get help by visiting the Test and Trace Digital Service or by calling 119.
What is the best phone number to call for life threatening emergencies?
For life-threatening emergencies, call 999 for an ambulance.
Does Customer Contact Centre receive phone calls?
The Customer Contact Centre is currently receiving an unprecedented volume of phone calls and emails so it may take us some time to respond to your enquiry. We will get back to you as soon as we can and thank you for your patience and understanding.
Does the NHS commission secondary care?
NHS England does not commission secondary care (with the exception of Specialised Services). This includes hospital care, NHS 111 services, mental health services, out-of-hours services and community services such as district nursing. These services are commissioned by Clinical Commissioning Groups (CCGs). If you need advice about accessing secondary care, you should contact your local CCG. You can find their contact details using the service finder on the NHS website.
What is the NHS number?
Your NHS number is a 10 digit number, like 485 777 3456. It is on any letter you receive from the NHS. You do not need to know your NHS number to use NHS services, but it can be useful to have it.
How to get a GP number?
call your GP surgery and ask them for your number
What is patient access?
Patient Access is a website and mobile app which gives you access to a range of GP services online, as well as access to your health records.
Is Patient Access free?
The Patient Access app is available on the iOS and Android app stores for free.
Why adding your mobile phone number is recommended
Adding a mobile number to your Patient Access account will ensure that your account is as secure as possible. This will also mean we can further authenticate you if you ever need to reset your password.
How to add and verify a mobile phone number
If you are a new Patient Access user you will be provided with the option to add a mobile number to your account.
How to change and verify a mobile phone number
By selecting Change your mobile number when adding and verifying a mobile after signing in.
